Welcome to SMBITPros - make sure to sign up for our RSS feed!Charles Weaver at the MSP Alliance had an interesting post on his site today.  He discusses the importance of the industry using common language to describe who we are and what we do.  This is easy to dismiss as “no big deal”, but […]

Permalink

Since we started Everon almost five years ago, I bet that we’ve seen at least 50 different sites copy our service plans directly off of our website and put them up on their site without any modifications.  I don’t have any problem with this necessarily - it’s kind of flattering - but I have real concern […]

Permalink

Every IT provider deals with it, MSP or not, and most do not have margins healthy enough to sustain the overhead it takes to do it well – purchasing for clients.
Who wants to deal with inventory, licensing, supply chain programs, thin margins, being tied into a specific product line, the list goes on…
In steps PaaS […]

Permalink

There is an interesting article on MSPMentor today about Cisco’s new per user, per day pricing for their unified communications product line.  Very interesting stuff!  Everybody is seeing the value of offering products and services in a way that is easier for the masses of small businesses to gain access to.  Man…it’s a good time […]

Permalink

Sure, why not. They are the largest cable company in the US and have a large small business community already using their internet access.
Announced in November 07 and now gaining traction is Comcast’s business email, collaboration, document sharing, and IP services. Oh, and did I mention it is free up to 8 users and only […]

Permalink

I can tell you first hand from growing a managed services business that it takes a lot more than just buying Dell server monitoring and offering it to you customers to reach the $10 million mark.
I am not sure if Dell has even taken the time to evaluate the claims they are making on the […]

Permalink

This one is so simple, and yet so many managed service providers are failing to take advantage of the opportunities to sell recurring revenue.  At Everon, we don’t do anything for anyone unless their is recurring revenue involved.
Take our On Demand services as an example.  This is our entry package with clients; our “foot in […]

Permalink

Strap on your helmets - things could get a little wild over the next 12 months!
Josh and I just got back from San Francisco where we attended a closed-door meeting announcing some new product/service/technology offerings that are going to radically alter our marketplace.  All of the attendees agreed to confidentiality at this point, but word […]

Permalink

It is more and more critical everyday to provide a high level of customer service along with technical support to small businesses. Increasingly your people will need to be service / business people rather than technicians to in order to survive working with Small businesses.
Over the years we have consistently hired for cultural fit (service […]

Permalink

I see this mistake all the time. Businesses in all industries, including ours, compensating their service teams on sales instead of service.
I know…sales are important. I get it.
But in a business where you are being hired to be a company’s trusted advisor, you must make sure that your employees are empowered to give […]

Permalink