Is it just me or am I talking about Dell a lot lately? I have to tell you that there is more activity in our space than ever before and Dell just so happens to be publicly out there scooping up solutions like hot cakes at present moment. There is not a major player out there right now not thinking about how to get into the managed services game. Trust me, I have had the opportunity to speak with many of them and they are all scratching their heads trying to figure it out.This is the email that went out to MessageOne clients earlier today, let’s see what Dell does to their service going forward, it should be interesting.
Correct me if I am wrong but wasn’t MessageOne founded by Michael Dell’s brother? That must have been an interesting dinner conversation…..
JC
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Earlier today, MessageOne announced that we have agreed to be acquired by Dell Inc. While the acquisition is subject to the customary closing conditions and approvals, we’re excited that this represents a significant new chapter in MessageOne’s continued growth.
When we founded the company almost a decade ago, our mission was to assist customers in managing risks related to enterprise messaging – business continuity, compliance, and disaster recovery. While the company has grown dramatically, our core value proposition has never changed – the commitment to making sure every MessageOne customer looks like a hero in assisting their organization work through a major event or disruption.
The planned acquisition by Dell, one of the largest and most respected IT companies on the planet, will enable us to bring the solutions we have created to a much broader audience. We’re also excited to have the resources of Dell behind us, further energizing our innovation in areas that matter most to our customers.
Last October, Dell launched a new initiative to “Simplify IT”. Dell believes that MessageOne’s uniquely channel-friendly SaaS (“Software-as-a-service”) solutions are a perfect example of services that can further help eliminate complexity, cost, and risk from the management of Information Technology.
While today’s news represents a major acceleration in MessageOne’s evolution as a business, we are proceeding in “business as usual” mode in our daily work. In particular, we remain committed to the high quality of service and support we provide you, our customers. Moreover, as an important byproduct of the strong strategic fit between the MessageOne vision and Dell mission to “Simplify IT”, Dell has assured us of their commitment to a continued, world-class customer experience.
We anticipate a follow-up similar to this note as the planned transaction achieves closure. In the meantime, please do not hesitate to contact us if there are questions on your end. Also, please take a moment to read through the Frequently Asked Questions below.
Sincerely,
Satin Mirchandani
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Satin Mirchandani
President and CEO
satin_mirchandani@messageone.com
http://www.messageone.com
MessageOne
Building C, Fifth Floor
(512) 652-4500
FAQ
- What are Dell and MessageOne announcing today?
We are announcing that MessageOne has signed a definitive agreement to be acquired by Dell, subject to customary closing conditions and approvals.
- Why does Dell intend to acquire MessageOne?
Last October, Dell went on record saying that information technology is too complex and that in response they were launching a new initiative to Simplify IT. Dell believes that MessageOne’s products are a perfect example of services that can eliminate complexity, cost, and risk from the management of Information Technology. In particular, this acquisition will help Dell Simplify IT for messaging management for customers by improving email availability, ensuring business continuity, enabling e-discovery and compliance, and reducing risk.
- Why did MessageOne decide to sell the company?
We view this planned transaction as simply the next step in our evolution as a company, and a significant expansion in our ability to address the vast, fast-growing available market – particularly in geographies outside our North American home market. By joining together with Dell, one of the largest and most respected IT companies, the MessageOne team is excited to be able to bring the solutions we have created to a much broader global audience. We’re also excited to have the resources of Dell behind us, allowing the company to further innovate on features and services that matter most to our customers.
- What does MessageOne do?
MessageOne provides software as a service-enabled (SaaS) services for e-mail continuity, archiving, compliance and disaster recovery to more than one million users around the world. Global companies trust MessageOne’s solutions to prevent email downtime, ensure business continuity, archive email, eliminate messaging risk, and streamline compliance and discovery.
- How will customers benefit from this acquisition?
With Dell’s resources and global reach, MessageOne will be able to invest more than ever in both product innovation and customer service on a worldwide basis. For existing MessageOne customers, Dell has committed to ensure continuity of service and a continued, world-class customer experience.
- Will you accept new customer accounts?
Yes! Please contact us today at sales@messageone.com and/or +1 (512) 652-4500
- I am a current customer of Dell, MessageOne, or one of MessageOne’s partners. Will I need to sign a new contract for services after the acquisition closes?
No, we anticipate that any sales contracts executed with MessageOne prior to close of the planned transaction will remain in effect.
- How does MessageOne sell its services now, and will these channels change after the acquisition?
MessageOne sells through a direct sales force and through a carefully selected group of world-class private label channel partners. After the completion of the acquisition, Dell looks forward to continuing to serve and build upon MessageOne’s significant portfolio of existing customers and channel partners. MessageOne products will continue to be available to end customers and through channel partners. MessageOne technologies will also be incorporated into future Dell service offerings after the acquisition.
- Does Dell use MessageOne’s services today?
Yes! Consistent with the “Dell on Dell” vision, Dell currently uses MessageOne’s Email Management Services in its global IT organization.
