Archive for February 15th, 2008

Secret to MSP success #4: Compensate your service team on SERVICE, not sales!

Posted By: Mike  Published in Managed Services Model, Managed Services Strategy, Selling Managed Services Tags: , , , , ,

15

Feb

I see this mistake all the time. Businesses in all industries, including ours, compensating their service teams on sales instead of service.
I know…sales are important. I get it.
But in a business where you are being hired to be a company’s trusted advisor, you must make sure that your employees are empowered to give [...]

Permalink

no comment

Categories

Subscribe to smbITpros by email

Enter your email address:

Delivered by FeedBurner

RSS smbITpros Feed

Mike's Twitter Feed

Recent Comments

  • mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
  • DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
  • mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
  • Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
  • EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
February 2008
M T W T F S S
« Jan   Mar »
 123
45678910
11121314151617
18192021222324
2526272829