Strap on your helmets – things could get a little wild over the next 12 months!
Josh and I just got back from San Francisco where we attended a closed-door meeting announcing some new product/service/technology offerings that are going to radically alter our marketplace.  All of the attendees agreed to confidentiality at this point, but word [...]

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It is more and more critical everyday to provide a high level of customer service along with technical support to small businesses. Increasingly your people will need to be service / business people rather than technicians to in order to survive working with Small businesses.
Over the years we have consistently hired for cultural fit (service [...]

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