There are a lot of great hosted productivity tools aimed at the small business marketplace right now.  We’ve been tracking and in some cases using them for years.  One thing that has become very clear over the last several months is that these tools are going to have an effect on those of us providing [...]

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If you are not familiar with these tools you should take some time to check them out as they are both powerful tools for your MSP business – you would use one or the other. We can talk more about the specific comparisons of the tools later.
I have spoken with Arnie Bellini, CEO and founder [...]

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This is critical for any business in any industry, not just managed service providers.  You’ve got to figure out what your key performance indicators are and watch them every day.
Are they improving?
Declining?
Why?
Manufacturing companies have been good at this for decades, thanks to initiatives like the Total Quality Management and Six Sigma movements.    I think it’s [...]

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Each small business client that signs on for your services will have differing levels of technology in place. Often we find that basic technology necessities like firewalls and up to date antivirus are not in place when we take a new client on.
The challenge you face is that this is a brand new relationship and [...]

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At least there is one giant out there not launching their own managed services and instead creating products to enable MSPs to do their jobs more efficiently. If you haven’t checked out Intel’s small business MSP push around their vPro chip set you should take a few minutes to check it out as I guaranty [...]

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