Archive for March 11th, 2008

Secret to MSP Success #7: Always remember that it’s people first, technology second

Posted By: Mike  Published in Managed Services Strategy Tags: , ,

11

Mar

“People first, technology second.”
It’s one of the most used phrases at Everon, and I think it’s the foundation for the success we’ve had as a managed service provider to date. 
“But I’m in the technology business”, you say. “Why is this important for me?”
Two realities:
Reality #1: You aren’t in the technology business, you are in the service [...]

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  • mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
  • DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
  • mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
  • Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
  • EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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