What you may ask is a client experience process? Good question as it took us a while to figure it out. We had all the usual items that one would think an MSP should provide to its clients – quarterly business reviews, alert reporting, end user satisfaction reporting, etc. The problem was we were counting [...]
Archive for March 21st, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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- Referral programs for MSPs
- Structure your managed services team for success
- When it comes to the managed services business, the customer ISN’T always right!
- Total Lifetime Value of a Managed Services customer
- Secret to managed services success: People first, technology second
- Build a solid foundation with new managed services clients
Mike's Twitter Feed
- SMBITPROS Blog: Referral programs for MSPs: One of the best and most well-known ways of finding new managed servic... http://bit.ly/b7CoBl 15 hrs ago
- Google Just Got OWNED (PWN): Would you believe that Google is no longer the most visited website in ... http://tinyurl.com/ye9x6qj 17 hrs ago
- Grubbing on huge plates of pasta with the family! Yum! (@ Buca di Beppo) http://4sq.com/6CKowu 21 hrs ago
- AND Kutenda! (@ Kutenda) http://4sq.com/7FYN1p 22 hrs ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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