This is critical for any business in any industry, not just managed service providers.  You’ve got to figure out what your key performance indicators are and watch them every day.
Are they improving?
Declining?
Why?
Manufacturing companies have been good at this for decades, thanks to initiatives like the Total Quality Management and Six Sigma movements.    I think it’s [...]

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Each small business client that signs on for your services will have differing levels of technology in place. Often we find that basic technology necessities like firewalls and up to date antivirus are not in place when we take a new client on.
The challenge you face is that this is a brand new relationship and [...]

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