Welcome to SMBITPros - make sure to sign up for our RSS feed!As we have talked about before anyone can purchase some tools, post a website, and become a managed service provider but it is only by creating a culture focused on service excellence that your business will become successful.
With that said we must also […]

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This was the questions Charles Weaver asked in his recent post on the MSPAlliance blog.
My answer: No.
No industry is totally immune to a recession.  That being said, I think managed service providers are in much better shape in a recession than most businesses are.  Why?  A few reasons:

First and foremost, if your technology stops working at […]

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Is it just me or did you notice that there is nothing about partners providing managed services in there?
Normally I would spend the evening writing about how Dell is going to cause themselves a problem with the channel if they continue down this path but I think our friends at MSP mentor did a great […]

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Hurray!  Somebody outside of our industry - a major publication for small businesses at that - is starting to use the language Managed Service Provider! 
This is a big deal.
For those of you that don’t understand why, please see my previous post on my conversation with Rackspace Chairman Graham Weston:
http://smbitpros.com/2008/02/29/msp-or-var-the-words-we-use-are-important/
Inc. magazine has a ton of credibility […]

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There are a variety of tools out there that are a requirement of playing the managed services game but tonight I thought I would talk about an easy way to start creating sticky managed services revenue.
SPAM
There are a variety of good SPAM filtering services out there these days and it is easy to setup a […]

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What this has to do with managed services I don’t know but I do know with all the ranting about Dell I have been doing I thought I would share a good story about them – that and this is a very funny story. Sometimes i can not believe how dumb people really can be.
Check […]

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A high utilization rate is one of the keys to success in this or any professional services business, and yet a recent study from the Technology Professional Services Association (TPSA) revealed that the average utilization rate is 65% or less!
Raintoday.com, one of my favorite resources for learning sales and marketing strategies, is work with GoToAssist […]

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Well folks, you have heard me say it a hundred times, here comes Dell into the small business managed services market. And what do I always say right after this, don’t fear them… they will spend the money you and I don’t have to educate the market on managed services and they you and I […]

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I just read the recent announcement from N-Able stating that they are giving free access to their entry-level product to Microsoft partners as a way to further speed the adoption of managed services in the marketplace.
It begs the question: can anyone become a competitive managed service provider? Are their any barriers to entry in […]

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The outage that affected individual accounts and enterprise Google account holders alike has the masses talking about this being an indication that Google is not reliable enough to continue its push into the enterprise. HA! If every time my exchange server went down in the last five years the masses wrote about why Microsoft  would […]

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