Comments on: Is Dell marketing managed services directly to your clients? http://smbitpros.com/2008/04/04/dell-managed-services-marketing/ a resource for managed service providers and other small business IT professionals Wed, 20 Aug 2008 21:42:52 +0000 http://wordpress.org/?v=2.3.1 By: Josh http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-350 Josh Thu, 26 Jun 2008 05:02:14 +0000 http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-350 Hey Roberto, I completely agree with you and have been very vocal about the fact that the big guys in the industry will struggle to put together the high touch service our smaller firms provide. That being said we need to have our message to our clients crystal clear as Dell and other big vendors are or will soon be offering the exact same service you and I are and they will be telling our clients that they can provide better service than you and I. Heres to becoming the big boys in the market!! JC Hey Roberto,

I completely agree with you and have been very vocal about the fact that the big guys in the industry will struggle to put together the high touch service our smaller firms provide. That being said we need to have our message to our clients crystal clear as Dell and other big vendors are or will soon be offering the exact same service you and I are and they will be telling our clients that they can provide better service than you and I.

Heres to becoming the big boys in the market!!

JC

]]> By: Roberto Lewis http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-343 Roberto Lewis Wed, 25 Jun 2008 14:10:27 +0000 http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-343 We as VAR's should welcome the competition and justify our prices versus the pricing Dell is able to offer. We're not afraid of competition because we know that our company is good at what it does and cannot give the level of intimacy to the customer that a large corporation can give. Computer and Servers are a dime a dozen. We don't have to sell Dell if we don't want to. Once we aquire a customer, there is much more to be done and money to be made as companies grow and find faults within a customer's IT. If your company is banking on product margin to make your company, you won't be able to keep up. It's Service that will separate us apart from the big boys in the end and one day we will be the big boy because of what and how we deliver. We as VAR’s should welcome the competition and justify our prices versus the pricing Dell is able to offer. We’re not afraid of competition because we know that our company is good at what it does and cannot give the level of intimacy to the customer that a large corporation can give. Computer and Servers are a dime a dozen. We don’t have to sell Dell if we don’t want to. Once we aquire a customer, there is much more to be done and money to be made as companies grow and find faults within a customer’s IT. If your company is banking on product margin to make your company, you won’t be able to keep up. It’s Service that will separate us apart from the big boys in the end and one day we will be the big boy because of what and how we deliver.

]]> By: Josh http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-79 Josh Mon, 07 Apr 2008 03:01:20 +0000 http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-79 I understand your perspective and welcome you to the market. What I don't understand and I am sure our readers would like to know more about is how you are going to protect the channel while building out your direct market. Symantec and other providers don't have a list of my clients as Dell does. Your thoughts are welcome. JC I understand your perspective and welcome you to the market. What I don’t understand and I am sure our readers would like to know more about is how you are going to protect the channel while building out your direct market. Symantec and other providers don’t have a list of my clients as Dell does.

Your thoughts are welcome.

JC

]]> By: APaxtonatDell http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-75 APaxtonatDell Fri, 04 Apr 2008 19:12:57 +0000 http://smbitpros.com/2008/04/04/dell-managed-services-marketing/#comment-75 JC, I realize you’ve read Joe Panettieri’s blog and have discussed this topic with him. Not to divert your readers, but I think you and Joe have worthy dialogue that others will find interesting at http://www.mspmentor.net/2008/03/31/dell-sends-letter-to-managed-service-providers/. As Joe P. points out, Dell is testing managed services directly with customers. But so is just about every traditional high-tech company. Symantec, for one, promotes its Symantec Protection Network as a SaaS platform for partners. But customers can sign up for it directly. And hundreds of Microsoft Dynamics partners expect to cooperate — and compete — with that software giant in the hosted CRM market. Best regards, APaxton Channel Community Manager JC,

I realize you’ve read Joe Panettieri’s blog and have discussed this topic with him. Not to divert your readers, but I think you and Joe have worthy dialogue that others will find interesting at

http://www.mspmentor.net/2008/03/31/dell-sends-letter-to-managed-service-providers/.

As Joe P. points out, Dell is testing managed services directly with customers. But so is just about every traditional high-tech company. Symantec, for one, promotes its Symantec Protection Network as a SaaS platform for partners. But customers can sign up for it directly. And hundreds of Microsoft Dynamics partners expect to cooperate — and compete — with that software giant in the hosted CRM market.

Best regards,
APaxton
Channel Community Manager

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