Charles Weaver from MSPAlliance sent me an email over the weekend clarifying some points about their certification proces and their newly announced insurance program.  Here is his email to me (I edited out some text before and after to only include what I thought was relevant):
I heard that there have been some discussions on another [...]

Permalink

It may sound like a no brainer but you would be surprised once again how many organizations I talk to that do not have a documented client management process. Each individual in the organization does things their own way – effective when you are small but impossible to scale.
In an earlier post we outlined the [...]

Permalink