The Net Promoter Score for Everon is over 95% this week. I don’t mean to brag…I’m just proud of that number!
We typically run in the high 80’s, which is incredible for a service firm such as ours, particularly considering the challenging nature of our industry. Those numbers compare to that of Harley Davidson, whose customers go and get tattoos on their asses (is there any better sign of brand loyalty!?). I don’t think any of our clients have done that yet, but I’m eagerly awaiting the first to do so!
If you aren’t familiar with the Net Promoter Score concept, learn it and start using it at your business right away. It’s one of the most valuable feedback tools there is.
I’d love to see everyone in the managed services industry start using it on a regular basis so we can start having competitions for bragging rights!
Why have our scores gone so high? Simple to understand but not necessarily to execute: we are at appropriate staffing levels right now with great people on the team. This is the toughest part of our business, but it’s the part that makes the biggest difference as well.
MRC
