Comments on: Dell launches small business blog targeted directly to the end customer http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/ a resource for managed service providers and other small business IT professionals Fri, 25 Jul 2008 07:12:00 +0000 http://wordpress.org/?v=2.3.1 By: APaxtonatDell http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-180 APaxtonatDell Thu, 01 May 2008 20:16:55 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-180 Mike, Thank you for your business over the years, I am interested in knowing more about your experience and your suggestions for our PartnerDirect program. In regards to this conversation, I hear your concern about our position and would welcome the opportunity to guest blog. I have been in contact with Josh and l am looking forward to coordinating this effort. Thank you, Amie Mike,

Thank you for your business over the years, I am interested in knowing more about your experience and your suggestions for our PartnerDirect program.

In regards to this conversation, I hear your concern about our position and would welcome the opportunity to guest blog. I have been in contact with Josh and l am looking forward to coordinating this effort.

Thank you,
Amie

]]> By: Mike http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-141 Mike Wed, 23 Apr 2008 19:17:35 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-141 Leave it to Josh to start trouble! In all seriousness, we would welcome a guest post from Dell to clarify their position on how the channel will benefit from the work Dell plans on doing in managed services. As Josh and Trent both suggest, it's all a little fuzzy to us right as to how the channel could benefit. I can tell you that Everon was directly responsible for over $1m in Dell purchases last year, so we haven't exactly been stearing customers clear of Dell. That being said, many in our industry think we are sleeping with the enemy. Amie and Lionel...please let us know if you or someone else at Dell would be willing to clarfiy. Mike Cooch CEO Everon Technology Services SMBITPros.com Leave it to Josh to start trouble! In all seriousness, we would welcome a guest post from Dell to clarify their position on how the channel will benefit from the work Dell plans on doing in managed services.

As Josh and Trent both suggest, it’s all a little fuzzy to us right as to how the channel could benefit.

I can tell you that Everon was directly responsible for over $1m in Dell purchases last year, so we haven’t exactly been stearing customers clear of Dell. That being said, many in our industry think we are sleeping with the enemy.

Amie and Lionel…please let us know if you or someone else at Dell would be willing to clarfiy.

Mike Cooch
CEO
Everon Technology Services
SMBITPros.com

]]> By: APaxtonatDell http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-140 APaxtonatDell Wed, 23 Apr 2008 17:48:10 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-140 TrentD, I'd like to hear more regarding your company and your suggestions for Dell. Feel free to email at the above. Best, Amie TrentD, I’d like to hear more regarding your company and your suggestions for Dell. Feel free to email at the above.

Best,
Amie

]]> By: Josh http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-133 Josh Wed, 23 Apr 2008 04:00:41 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-133 Thanks Trent, I appreciate you weighing in. I think the sentiment across the country (and in Canada in your case) is exactly what you have expressed. Amie, I am open to speaking anytime and will email you. JC Thanks Trent, I appreciate you weighing in. I think the sentiment across the country (and in Canada in your case) is exactly what you have expressed.

Amie, I am open to speaking anytime and will email you.

JC

]]> By: TrentD http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-131 TrentD Tue, 22 Apr 2008 22:40:23 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-131 Hey Josh, Great post! Glad to see that you're getting some attention. I couldn't agree more with what you are saying. We've been huge Dell supporters for years and I'm now aggresively pushing my team towards HP because of the moves Dell has been making. Trent Hey Josh,

Great post! Glad to see that you’re getting some attention. I couldn’t agree more with what you are saying. We’ve been huge Dell supporters for years and I’m now aggresively pushing my team towards HP because of the moves Dell has been making.

Trent

]]> By: APaxtonatDell http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-130 APaxtonatDell Tue, 22 Apr 2008 21:39:40 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-130 Josh, I know that you've been posting several questions around Dell's partner program. I would be more than happy to continue this discussion with you, please feel free to email me at Amie_Paxton@Dell.com Best, Amie Josh, I know that you’ve been posting several questions around Dell’s partner program. I would be more than happy to continue this discussion with you, please feel free to email me at Amie_Paxton@Dell.com

Best,
Amie

]]> By: Josh http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-129 Josh Tue, 22 Apr 2008 20:32:07 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-129 Hey Lionel, thanks for weighing in. I don’t mean to be antagonistic (Mike can tell you I am that way by nature) but I am sure people are wondering how long we should wait for Dell to figure out their channel play while talking directly to our customers. I work with 5 person IT shops all over the country that are running for cover as you all make your direct managed services push into the market. Procurement services are pitching their services as a way to insulate our customers from you, and the partners of the vendors you have acquired (Everdream, Silverback) are still wondering what their future holds, what do you say to this? Why not launch your channel initiative first and then roll out your direct play? JC Hey Lionel,

thanks for weighing in. I don’t mean to be antagonistic (Mike can tell you I am that way by nature) but I am sure people are wondering how long we should wait for Dell to figure out their channel play while talking directly to our customers.

I work with 5 person IT shops all over the country that are running for cover as you all make your direct managed services push into the market. Procurement services are pitching their services as a way to insulate our customers from you, and the partners of the vendors you have acquired (Everdream, Silverback) are still wondering what their future holds, what do you say to this?

Why not launch your channel initiative first and then roll out your direct play?

JC

]]> By: Lionel Menchaca http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-128 Lionel Menchaca Tue, 22 Apr 2008 16:38:17 +0000 http://smbitpros.com/2008/04/22/dell-launches-small-business-blog-targeted-directly-to-the-end-customer/#comment-128 Josh: I understand where you're coming from, but the reality is that we're launching group blogs to enable more conversations. Truth is, Direct2Dell has grown to a point where customers are asking us to get more detailed in certain areas of our business, and that includes small business, channel partners and others. We are working on plans to share more information with channel partners. But, we're not looking to marginalize those customers like you suggest. Our channel business will be a key element of our strategy moving forward. We welcome more of your feedback here or on any of our blogs. Sincerely, Lionel Menchaca Chief Blogger, Direct2Dell Josh: I understand where you’re coming from, but the reality is that we’re launching group blogs to enable more conversations.

Truth is, Direct2Dell has grown to a point where customers are asking us to get more detailed in certain areas of our business, and that includes small business, channel partners and others.

We are working on plans to share more information with channel partners. But, we’re not looking to marginalize those customers like you suggest. Our channel business will be a key element of our strategy moving forward.

We welcome more of your feedback here or on any of our blogs.

Sincerely,

Lionel Menchaca
Chief Blogger, Direct2Dell

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