As we have talked about before anyone can purchase some tools, post a website, and become a managed service provider but it is only by creating a culture focused on service excellence that your business will become successful.
With that said we must also maintain our sense of humor while creating a first rate service culture. [...]
Archive for April 30th, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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- Build a solid foundation with new managed services clients
- Gain first position with your managed services clients
- Create managed services service delivery processes that match your offerings
- Commit to the managed service business model
- Compensate your managed services service team on service, not sales
- Use Seminars to Market Managed Services
Mike's Twitter Feed
- Systems & Process Improvement: some must read resources: Shared by Cooch Good tips for MSPs! If you’re an... http://tinyurl.com/yglw84h 1 day ago
- Landing page optimization - the top factor for success http://feedproxy.google.com/~r/CdfNetworks/~3/_UJE_OfowWI/ 1 day ago
- Local display ads, generated automatically: Shared by Cooch Seems like a very cool idea! Much the way S... http://tinyurl.com/ybtw2vb 1 day ago
- SMBITPROS Blog: Build a solid foundation with new managed services clients: As all MSPs know, finding new managed ... http://bit.ly/bDUWj1 1 day ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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