Archive for May 14th, 2008

Hire Paul Dippell from Service Leadership

Posted By: Mike  Published in Managed Services Strategy Tags: , , ,

14

May

I first met Paul Dippell at a Connectwise Partner Summit a few years back. I can remember thinking after his presentation:
“Damn, that guy is smart.”
Paul runs a firm called Service Leadership, based in Dallas, TX. His background in our industry is one of running companies of various size as well as serving as [...]

Permalink

2 comments

Categories

Subscribe to smbITpros by email

Enter your email address:

Delivered by FeedBurner

RSS smbITpros Feed

Mike's Twitter Feed

Recent Comments

  • mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
  • DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
  • mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
  • Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
  • EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
May 2008
M T W T F S S
« Apr   Jun »
 1234
567891011
12131415161718
19202122232425
262728293031