Archive for May 29th, 2008

Should MSPs be looking to implement ITIL for their service desk?

Posted By: Josh  Published in Managed Services Model Tags: , ,

29

May

I am at a bit of a loss on this one I have to tell you – I know, it is very unlike me to not have an opinion.
On the surface it seems that ITIL if nothing else creates standards and controls for your team to work within. But at the business level I have [...]

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