Welcome to SMBITPros - make sure to sign up for our RSS feed!Tomorrow I go to the mountaintop.
Since I live in Colorado, you may think I’m REALLY going to the mountaintop, but I’m referring to my process of taking time away from everything to set clear goals for myself.
Are you doing this on a regular [...]

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It may seem like a funny question on the surface and as we always say at Everon “what’s the question behind the question”?
Well I am curious if they are easy to do business with?
My experience to date has been with their product evangilists - ever wonder why it seems you see Autotask everywhere, well beyond [...]

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It seems like a silly question on the surface but I would have to guess that like everyone else this day and age you check email too frequently.
Don’t get me wrong, I am just as guilty as the next guy, I can spend a whole morning feeling like a I have been working away never [...]

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We spend a lot of time at Everon documenting and improving our processes in all areas of our business.  Over the years, it’s resulted in the creation of a “playbook” on how to run a managed services business that I’m sure is probably worth as much as Everon itself!
That being said, we almost never actually [...]

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As Mike said - sorry about the long time period between posts we have been moving our Boston office and as always there are bumps to be overcome and people to get settled in.
That being said we should be back in action this week so stay tuned.
Anyway, i am curious if you all have had [...]

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One of my recent posts led to a “comment conversation” about whether or not providing a really high level of service is necessary or the best way for a managed service provider to grow.  See the post here.
Now, the obvious reaction to the question “Is providing a very high level of service better for your [...]

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Digging into Dell’s Managed Services
 
Amie Paxton, Dell Channel Community Manager
 
If you Google “Dell’s Managed Services,” you’ll find a ton of articles that put Dell’s Global SaaS Business Director Mike Menegay in the hot seat. He’s continually asked about the conflicts inherent within Dell’s Managed Service Provider (MSP) program, and it’s interesting to read his responses. [...]

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Sorry for the long time in between posts - we’ve been busy!
We just moved our Boston office to a new location in Boston that we LOVE.  The space is only about three blocks from our old space, which is close to downtown and the water.
The new office is the entire fourth floor of a historical [...]

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I have a couple of friends that have independently told me about some interesting happenings in our marketplace lately:

Verizon is offering IT management services to small offices.  I have seen their model, pricing, etc.  I’m not worried about them being a competitive threat, but I’m sure they’ll sign a lot of small customers and we’ll [...]

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I have to say that I have been impressed that Dell has been showing up all over the place in blogs that I read. I have been equally impressed with the number of blogs the giant has launched to communicate with the world.
Corporate blogs can be a mixed blessing as they often start with the [...]

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