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newmspguy Says, on 6-4-2008 at 14:21:32     

Mike,
Excellent Post! Without sharing your strategies, what are some ways you learned that can help with margins…

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Mike Says, on 6-4-2008 at 15:05:29     

Certainly! It comes down to two things:

1. Managing your labor-intensive products/services very tightly so that you keep expenses and productivity measure in alignment with your goals.

2. Selling as many non-labor-intensive services (automated) as possible! Things like hosting, SaaS services, monitoring, etc.

At Everon we are making a big push to make the more automated services a larger part of our revenue mix.

I hope that helps!

Mike

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newmspguy Says, on 6-4-2008 at 18:42:27     

Absolutely.
And by automated we eliminated the otherwise high overhead from labor itself. In terms of automation, do you see SaaS as a formidable technology set that has yet to mature or is it ready? I think there are many SaaS-type applications that could aid in automation or at least take the “labor” part out of the picture.

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Mike Says, on 6-4-2008 at 18:54:17     

I think managed services platforms like Zenith, LPI, Kaseya, etc. help remove a lot of the labor component. Other SaaS apps are definitely pretty close to being ready for prime-time, or you could argue they already are: Exchange, Sharepoint, etc.

Mike

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» Will Managed Services 2.0 bring higher margins? smbITpros.com : a resource for managed service providers and other small business IT professionals Says, on 7-29-2008 at 06:21:30     

[…] Are margins shrinking or growing for MSPs? Posted By: Mike  Published in Finances Tags: managed service provider margins, managed services 2.0, MSP 29Jul Welcome to SMBITPros - make sure to sign up for our RSS feed!Margins are the hot topic in a lot of conversations about the managed services business lately, and it seems that everyone is concerned about the commoditization of our industry.  I am concerned as well, but I also want to make sure people in our industry don’t get caught in the trap of telling themselves stories so often that they start to believe them.  See a previous post on this subject here. […]

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