Sorry for the long time in between posts – we’ve been busy!
We just moved our Boston office to a new location in Boston that we LOVE. The space is only about three blocks from our old space, which is close to downtown and the water.
The new office is the entire fourth floor of a historical [...]
Archive for June 18th, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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smbITpros Feed
- When it comes to the managed services business, the customer ISN’T always right!
- Total Lifetime Value of a Managed Services customer
- Secret to managed services success: People first, technology second
- Build a solid foundation with new managed services clients
- Gain first position with your managed services clients
- Create managed services service delivery processes that match your offerings
Mike's Twitter Feed
- SMBITPROS Blog: When it comes to the managed services business, the customer ISN’T always right!: Attention manage... http://bit.ly/cmiGuJ 9 hrs ago
- Happy Birthday to Gpa Chuck!! (@ Elephant Bar) http://4sq.com/dbbRr2 12 hrs ago
- Enjoying the sun on the outside patio. Bring on the Coronas! (@ 3 Margaritas, Orchard Town Center) http://4sq.com/cIM5Un 19 hrs ago
- SMBITPROS Blog: Total Lifetime Value of a Managed Services customer: Before you plan your lead generation and mark... http://bit.ly/cTgX6Y 1 day ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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