We spend a lot of time at Everon documenting and improving our processes in all areas of our business. Over the years, it’s resulted in the creation of a “playbook” on how to run a managed services business that I’m sure is probably worth as much as Everon itself!
That being said, we almost never actually look at the whole playbook itself, certainly not in any printed form. Why? Because it is constantly changing and under development. The value is in the process of creating it, not in having a final version at the end of the day.
The E-Myth newsletter just post an interesting post about how UPS is constantly improving their processes. The post focuses on the fact that UPS went so far as to try to eliminate left turns from their driving habits because left turns take up too much gas! How awesome is that?!
Every company has their version of “left turns”, some more obvious than others. Are you taking the time to find yours?
MRC
