I have to take my hat off to the crew at Autotask. I recently asked some questions of those working with them and I am shocked to see the response from the community.
Not shocked that they are involved in the community but rather shocked that so many in the community took the time to stand up and speak about their overwhelmingly positive experience in working with them.
We all are busy growing and running our businesses each day and as small a task as it seems it can take a decent effort to share our experience about a vendor. In my experience you are much more likely to have someone take the time speak up about their negative feelings in working with a vendor than to take the time to share a positive experience.
Some one that has had a bad service experience is likely to tell everyone they know about it (these are detractors) while someone who has a good experience is likely to remain silent about it. It is only the user that has a remarkable service experience that takes the time to say good things about the vendor (these are promoters). These promoters are worth their weight in gold when it comes to growing your business and having credibility in the market.
% promoters minus % detractors equals a companies net promoter score. This comes from Net Promoter Score and is what we utilize at Everon to measure our customer satisfaction. I encourage everyone to use the measure as it brings great clarity for your employees and fantastic insight into your business. I truly believe as stated on their site that “net promoter score is the single most reliable indicator of a businesses ability to grow”.
I do not know if Autotask uses NPS in their business but I would suggest based on the response to my post that they would have a high score in the community indicating a continuation of their fantastic growth and success.
Congratulations to everyone at Autotask and thank you for being out there helping MSPs succeed.
JC
