I’m a big fan of books that open my eyes and teach me valuable lessons, and I always promote the ones that I think have a big impact (I also promote business that I really love the same way and often rant about In N Out Burger, as anyone that knows me can tell you!). If you [...]
Archive for August 6th, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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- Structure your managed services team for success
- When it comes to the managed services business, the customer ISN’T always right!
- Total Lifetime Value of a Managed Services customer
- Secret to managed services success: People first, technology second
- Build a solid foundation with new managed services clients
- Gain first position with your managed services clients
Mike's Twitter Feed
- Everon client says during support session: "Two things I hate: cheap men and slow computers!" Ha! 25 mins ago
- RT @raintoday: New Research: What works in lead generation? Take the survey & get summary results free http://bit.ly/aRECFT 26 mins ago
- If people knew how hard I worked to gain my mastery, it wouldn't seem so wonderful. - Michelangelo 1 hr ago
- Ha! Just found that one of the top search terms related to one of our competitors is "unscrupulous". That's no good! 1 hr ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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