It seems that no one is threatened by Dell launching their managed services in NYC. I have to say I am not particularly worried about Dell stealing our clients either and it is refreshing to hear that others have the same outlook on it. I do think as a group we will have to deal [...]

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We just got back from attending the Zenith/Pointivity training in San Diego and all I can say is “wow!”
The training essentially covered two areas:

Zenith’s new Box Office and Datacenter as a Service (DaaS) products
How to operate your business at higher margins, based on Pointivity’s success in the marketplace

First, Zenith’s new technology is a game-changer for [...]

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I’m not referring to the Summit itself – that was great.  The folks at Connectwise always do a very nice job.
I’m referring to the state of the market and the future of our industry.
The presentation from Nicholas Carr, author of The Big Switch: Rewiring the World, from Edison to Google, got everyone really thinking.  Follow [...]

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I recently did a webinar with the folks at Citrix around the strategic role of support in driving user satisfaction and ultimately revenue. They brought in John Ragsdale from SSPA who has spend a good deal of time working with larger clients gathering data to prove this link and Todd Smith from Citrix moderated the [...]

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I know we all have goals we are driving towards but how many of us can say we have put them down on a piece of paper with dates and milestones. If you can say you have done this you are ahead of 90% of people in reaching these goals. If you have taken it [...]

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