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mygif_alt
sjketterman Says, on 10-8-2008 at 23:39:41     

Mike,
A few things came to mind when I followed the link to the offering by AT&T. One thought is to be happy because the big guys are not only throwing muscle around but money on research which us little guys can take advantage of! On a more specific point they are obviously doing what they are because of business opportunities and further growth potentential so we can peer into their messages and gain a lot of insight.

Secondly, their offering is great for tech support….I would hope by now we are moving forward and realizing that to keep healthy margins alive we must do a lot more for our clients’ business than just support. Maybe this is where MSPs can compete and ultimately gain more ground as we help our clients succeed beyond just IT.

mygif
Mike Says, on 10-9-2008 at 02:23:32     

Agreed - these are great points!

Mike

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