I presented my vision for the future of IT services and our company to the employees of Everon today. I think it went well, but there were obvious signs of anxiety, including the following question:
“Based on what you just told us, I’m concerned that we may not have job security in the future. Will we [...]
Archive for October 23rd, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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- When it comes to the managed services business, the customer ISN’T always right!
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- New blog post: The impact of reviews on local search results http://bit.ly/cLqI0B 28 mins ago
- SMBITPROS Blog: When it comes to the managed services business, the customer ISN’T always right!: Attention manage... http://bit.ly/cmiGuJ 17 hrs ago
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- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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