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sjketterman Says, on 10-23-2008 at 14:58:18     

Mike,
Thanks for the post. I think it’s difficult for people to embrace change, new skills, and transitions. I feel 2009 will be a year of that and it will be tough for many because it’s far easier to be “complacent” than it is to be disrupted.

That being said, your post left me wanting to hear more. I don’t want to know Everon’s strategy for change and business plan, but, I’d love to hear what you feel some of these “important” skills are and what new knowledge will be important and relevant as we move forward. In a general sense, of course.

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Mike Says, on 10-23-2008 at 15:49:13     

Sure. I think that there will be a big divide in the talent that is necessary at our company in the future. I think we will need very senior people, and very junior people - and not much in between.

I’m assuming that most people want to be senior people, so I am specifically referring to the skills and knowledge that they will need, and most our industry currently doesn’t have:

-The ability to speak comfortably at the C-level
-An understanding of the business challenges of small companies and their owners
-How to demonstrate financial ROI
-How to present themselves as peers to operational and financial executives
-How to design solutions that are based in technology but that clearly achieve business goals
-How to present and sell their solutions in a very professional manner

Hopefully that clarifies the types of things that I am referring to. In the most successful firms in our industry, you can usually find one or two people that have these skills - and they are typically partners/owners.

If our company is to grow to the point that we’d like to see it grow, we’ll need to develop/find many more of these.

Mike

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US Financial Crisis Impacts Managed Service Providers | MSPmentor Says, on 10-23-2008 at 17:04:55     

[…] MSPs such as masterIT and Everon Technology Services are providing real world guidance to their staff members, telling them about the challenges — […]

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