We spend a lot of time publicly recognizing our top performers in our business. We believe in the value of doing so and are convinced that recognizing someone for a job well done is one of the most powerful motivators.
Yesterday I was reminded of the power of a pat on the back when one of [...]

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This was the interview I was going to do with Dell on their managed services program. Mike’s post reminded me that they have gone very quiet lately and I believe don’t really want to answer these type of questions (I am sure i am offending someone with this statement).
Anyway, judge for yourself.
JC
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Describe dell three [...]

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I don’t understand why people are signing up for this relationship.  That statement isn’t in any way meant to pick on Dell, I just honestly don’t get it.
I was reading a recent article on MSPMentor about the 150 or so partners that had signed up, and I was racking my brain to figure out why [...]

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Most people in the managed services industry are not very good at sales.  The reasons why are numerous, but the #1 reason is that sales is uncomfortable for most people.  Asking people for money just feels slimy to some people.
That’s why I’m passing on this newsletter article I received the other day from Tom Black, [...]

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I say whatever you call it because it is a shift still taking place in our industry but inevitably we will all have to be able to deliver business value with the technology solutions in the future. I was reading an interview tonight that calls it business service management and does a good job talking [...]

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