I say whatever you call it because it is a shift still taking place in our industry but inevitably we will all have to be able to deliver business value with the technology solutions in the future. I was reading an interview tonight that calls it business service management and does a good job talking [...]

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I had a good chat with the head of an MSP the other day, and he asked me:
“Is there one thing – one silver bullet – that makes your marketing work?”
Great question.  It reminds me of the scene in City Slickers where Jack Palance tells Billy Crystal that he has to figure out his “one [...]

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