I say whatever you call it because it is a shift still taking place in our industry but inevitably we will all have to be able to deliver business value with the technology solutions in the future. I was reading an interview tonight that calls it business service management and does a good job talking about the layers of value organizations like Everon will have to deliver in the future.
I think this part of the interview best captures what I believe we are talking about and the shift that is already taking place for larger organizations and will soon be upon us in the managed services industry:
1. Jeff: So Casey, to start us off, BSM is often described as the ability to see and use your technology infrastructure from a business perspective, rather than tools capability. How would you expand on that basic definition to describe what we’re talking about here?
Casey: The key to BSM is aligning technology investments to business operations by being able to track, monitor, manage, and view the financial side as well as the operational side of technology. So let’s say I’m an executive who knows nothing about the underlying mechanics of the technology infrastructure — the networking equipment, the laptops, the servers — what I do need is the ability to look at how those components and infrastructure are enabling and supporting my ongoing business processes.
2. Jeff: From an executive standpoint, then, it really comes down to minimizing or even making invisible the functional processes of the technology and focusing on what IT does in a business capacity?
Casey: Right. That is really the lynchpin and it’s also the key challenge — so that the executive can understand what the technology is doing without necessarily understanding all about the underlying technology itself. Most important, so that the executive can make informed business decisions, given that so much of today’s business operations are intertwined with the operation of the underlying technology.
If you want to read the complete article you can find it here
I know we are mapping out our plans to eliminate technology speak and transitioning more to business value. What are you doing to get ready for the transition?
JC
