I’m a big fan of goal setting and personal development.  I do a formal goal setting process every quarter, and keep an “annual plan” for myself that is similar to a business plan for the company.
That being said, I’m not a big fan of new year’s resolutions because I think too many people don’t take [...]

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I’ve long ago realized that if I were to set up another business tomorrow, it would have no infrastructure to speak of – just about everything would be hosted.  That has big implications for someone in my line of work!
I met with a neighbor the other day that is part of a management consulting firm [...]

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I was talking to a new MSP yesterday about how they should structure their service plans, when a saying from Kent Erickson at Pointivity in San Diego rang in my head:
“It’s all about risk management, Mike.”
Sometimes a few words can turn on a light bulb in your head and make things so clear.  Kent’s phrase [...]

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Ok, I finally got a chance to listen to the MSP Mentor webcast titled “Dell Managed Services – Before and After the Silverback Deal”.
As I’ve said in previous posts on this site, I’ve been confused as to why an MSP would want to partner with Dell to provide managed services.  Dell has clearly never been [...]

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This was something written by the folks over at Citrix to promote their go to assist tool but and is obviously promotional but I thought it was a good reminder for anyone out there not utilizing remote assistance tools to provide their service. If you are still in the truck rolling business the first thing [...]

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