I was talking to a new MSP yesterday about how they should structure their service plans, when a saying from Kent Erickson at Pointivity in San Diego rang in my head:
“It’s all about risk management, Mike.”
Sometimes a few words can turn on a light bulb in your head and make things so clear. Kent’s phrase [...]
Archive for December 18th, 2008
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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Mike's Twitter Feed
- Dream the impossible dream - great article! - http://nyti.ms/byKoD1 5 hrs ago
- How to Blog (When You Have Nothing to Write) http://bit.ly/9Cixmf - Good stuff, Joe! 5 hrs ago
- Local online marketers - good tool for looking up local listings for your prospects and clients - http://bit.ly/aw0L7C #EWSBCP 7 hrs ago
- RT @bfeld: great example of why the new Colorado "Amazon Tax" is bad for business and for the state of CO - http://bit.ly/cXf6JG 8 hrs ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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