As with all the metrics I have been talking about over the last week it is not just the act of tracking metrics that is important it is the interpretation and the use of the information that is critical.
If you track metrics and you are not educating your people on how to interpret them you [...]
Archive for June 25th, 2009
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Categories
- Managed Services Marketing
- Managed Services Model
- Managed Services Profits
- Managed Services Software
- Managed Services Strategy
- Selling Managed Services
- Starting an Managed Service Provider
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- Secret to managed services success: People first, technology second
- Build a solid foundation with new managed services clients
- Gain first position with your managed services clients
- Create managed services service delivery processes that match your offerings
- Commit to the managed service business model
- Compensate your managed services service team on service, not sales
Mike's Twitter Feed
- SMBITPROS Blog: Secret to managed services success: People first, technology second: Always remember that. This i... http://bit.ly/bQqEuG 5 hrs ago
- Systems & Process Improvement: some must read resources: Shared by Cooch Good tips for MSPs! If you’re an... http://tinyurl.com/yglw84h 2 days ago
- Landing page optimization - the top factor for success http://feedproxy.google.com/~r/CdfNetworks/~3/_UJE_OfowWI/ 2 days ago
- Local display ads, generated automatically: Shared by Cooch Seems like a very cool idea! Much the way S... http://tinyurl.com/ybtw2vb 2 days ago
- More updates...
Recent Comments
- mcooch: We’ve all been the victim of letting someone in the back door – very frustrating! Of course, we...
- DHaurey: Mike, Excellent thought leadership, as usual. I think that many IT services companies and Managed IT Service...
- mcooch: Great questions/comments. We use Net Promoter Score as our primary measure of service. See a previous post...
- Stuart: The big question is, how are you measuring service if not by utilization or effective rate? It can be...
- EdF: Very interesting post, the goal isn’t for techs to sell but to be busy so the selling part is kind of an...
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