Welcome to SMBITPros - make sure to sign up for our RSS feed!As with all the metrics I have been talking about over the last week it is not just the act of tracking metrics that is important it is the interpretation and the use of the information that is critical.
If you track metrics and [...]

Permalink

You should put together an easy to read dashboard that is updated regularly to monitor the financial health of your business. Try not to over complicate the dashboard, a simple spread sheet that is updated daily will do.
You should include baseline and goal targets in your scorecard so that you and everyone in your [...]

Permalink

It is important to think about the metrics we measure as they directly drive the behavior of our teams. In general you want balancing metrics such as customer satisfaction and gross revenue. Either of these metrics alone could cause an imbalance in your teams focus the same way only driving hold times could dramatically affect [...]

Permalink

If you are not you should be as a managed service provider. As Obama makes clearer the system / program requirements for Doctors to move to EMR systems it open a huge opportunity for Managed Service Providers. Essentially we already know that each doctor can receive thousands of dollars from the government for moving to [...]

Permalink

Every small business eventually grows to a point where it is difficult to hire people into the roles you need to fill, they have not come through the ranks and do not know your systems inside and out, and yet it is difficult to grow your current team into the roles that need to be [...]

Permalink

It is often striking to me how we assume so much of what we want to happen will happen just by giving people a job.
Today was one of those days for me. We have been focused on communication both internally and with clients as a way to make sure we are demonstrating the value of [...]

Permalink

One of the bigger challenges I hear from providers around the country is that they do not have a good understanding of the state of their clients businesses. It is not easy for any business out there right and it is even harder for a client to admit that things are not working for them.
The [...]

Permalink

Don’t get me wrong I believe there is a good deal of value in the certification process as well as some bragging rights but I have yet to have a customer ask if my business was a certified manage service provider.
That being said there are many certification programs popping up out there so what should [...]

Permalink

Symantec announced new managed backup services today in an attempt to capture their share of the managed services market. I can only assume they are modeling the business on volume because if not one of us should give them a call to tell them it is not feasible to manage a backup exec install for [...]

Permalink

For anyone that has been hiring you have probably noticed that the caliber of employee out there looking for work these days is a bit higher than in the past. During the last recession they said you could tell how the market was doing by whether or not you got stock advice as the [...]

Permalink