Though managed service providers deal with technology issues for clients, they are not technology companies. They are service companies. Therefore, the single most important asset you have as a MSP is your people.
To make your people successful, you need to have a team structure in place that clearly delineates each person’s role and how they [...]

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Attention managed service providers: One of the most damaging statements every made in the history of business is:
“The customer is always right.”
Why is this one of the most damaging statements ever? Because too many people take that statement and expand it in their minds until they think that they have to do anything and everything [...]

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Before you plan your lead generation and marketing/sales efforts, you really must understand the concept of Total Lifetime Value (TLV) of your managed services clients, otherwise you won’t know how much money you can spend to acquire a new client.
The TLV calculation does exactly what its name implies; it tells you the total value of [...]

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Always remember that.
This is a saying we use at Everon when building and running our managed services business, and it has served us very well.
There are two realities in the managed services industry:

You are in the PEOPLE business
Just about everything you do for your clients is done by people

Both of these realities seem obvious and [...]

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As all MSPs know, finding new managed services clients can be a challenging prospect so you want to hold on to the ones you have. Unfortunately, some MSPs risk losing their hard-won new clients by overlooking the importance of their first interactions with them.
With a systematic “onboarding” process for your new clients, you can build [...]

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