At least for those of us that generally provide support on a flat-fee basis. I love the iPhone, but supporting it may pose some challenges until Apple releases some more updates.
A story to illustrate:
One of my best friends just switched from T-Mobile to ATT to get the iPhone. After waiting in line for six hours (This is an adult with three very young children mind you. Better things to do with his time?!) he proceeded to watch the sales reps go through SEVEN iPhones before they were able to get him up and running. SEVEN! And it took him another six hours.
They ended up giving him the phone for free.
MSPMentor just posted on the fact that Kaseya is now officially supporting iPhones, and several other MSPs are making plays to include iPhone services in their portfolio. I agree that it’s a good move, I would just encourage most MSPs to charge for it on a time and materials basis for the next X months so you don’t get beat up!
This is a very important lesson for anyone providing IT services on a flat-fee basis like Everon. Your customers will try to bait you into supporting EVERYTHING for the original flat fee you sold them on. We have a very important word that we use at Everon to combat this phenomenon:
NEW.
Simple, right? If something is new to the marketplace, new to your network, or just new to Everon – we reserve the right to evaluate it and determine if we should charge more as part of the support plan we have with you. It puts you in the position to protect yourself, and it’s something everyone should have in their contract.
MRC
