smbITpros.com» Citrix http://smbitpros.com a resource for managed service providers, msp's, and other small business IT professionals Fri, 11 Jun 2010 04:08:50 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 Webinar: The Strategic Role of Support: Improve Experience and Drive Revenue http://smbitpros.com/webinar-the-strategic-role-of-support-improve-experience-and-drive-revenue/ http://smbitpros.com/webinar-the-strategic-role-of-support-improve-experience-and-drive-revenue/#comments Mon, 15 Sep 2008 05:10:48 +0000 Josh http://smbitpros.com/2008/09/15/webinar-the-strategic-role-of-support-improve-experience-and-drive-revenue/ I recently did a webinar with the folks at Citrix around the strategic role of support in driving user satisfaction and ultimately revenue. They brought in John Ragsdale from SSPA who has spend a good deal of time working with larger clients gathering data to prove this link and Todd Smith from Citrix moderated the event and is well versed in Net Promoter Score and client satisfaction.

The webinar is an hour long but has some good content even if you just flip through and pull the highlights from the slides that interest you. If you are interested you can also get an idea of how Everon is servicing clients and the direct link between customer satisfaction and growth that we have seen.

Hope you enjoy.

JC

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