This is a question you should get in the habit of asking your key employees every week during you management huddle.
The power of asking this question is that it promotes an open and respectful work place where people are willing to bring frustrations to your attention. As Michael Gerber has taught us in emyth it is systems that fail not people. We need to make sure our people know that this is our philosophy in running the company so that they are comfortable bringing problems to your attention.
After asking the question do not dig into the solutions with the group but rather gather the issues, prioritize them, and then assign single point accountability to someone in the organization for resolving the issue.
We have recently started asking this question again in our weekly operations huddle and the results have already been impactful.
Josh
