Is it just me or did you notice that there is nothing about partners providing managed services in there?
Normally I would spend the evening writing about how Dell is going to cause themselves a problem with the channel if they continue down this path but I think our friends at MSP mentor did a great job so I have included part of a post from The VAR Guy along with a link to their site.
Historically The Var Guy and MSP Mentor have remained neutral about Dell’s movements in the market so I have to say it is gratifying that even they are pointing out Dell’s shortcomings with the partner channel.
I am working on getting Dell to write a post clarifying their ideas on how the channel will benefit from the SaaS offerings dell is brining to the market as everyone I have talked to is a little hazy on the benefit, stay tuned….
In the meantime check out that The VAR guy had to say in his post:
“With its acquisition of SilverBack Technologies, Inc., Everdream Corp., ASAP Software Express, Inc. and now MessageOne, Dell is architecting an integrated service delivery platform of SaaS applications THAT WILL ENABLE IT to remotely monitor, maintain, troubleshoot and address the majority of routine IT infrastructure issues that challenge businesses of all sizes. “
The VAR Guy emphasized four key words (”THAT WILL ENABLE IT“) on purpose. As currently worded, the release suggests that the Dell service delivery platform is for Dell alone — and not for partners. With a few simple word tweaks, (”ENABLE DELL AND ITS PARTNERS TO…“), the company could have delivered a far more inclusive message to partners.
You can find the full post here:
http://www.mspmentor.net/2008/04/25/dell-misses-mark-on-messageone-announcement/
JC
